He stated that customer support wasn't responsive. We advised the player to contact his payment provider to investigate the issue. We also recommended him not to deposit any more funds until the issue was resolved. The player later confirmed the issue was resolved.

The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account.

The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.

The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.

We are sorry that your experience at PinoCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] .We’ll work with you to resolve any issues as quickly as possible.

Маленькое меню чуть ниже позволяет без труда перейти в любой момент одну из центральных страниц ставок: главная, лайв, мультивид (для того, чтобы им есть, надо в дальнейшем зарегистрироваться и добавить что-либо в избранное), календарь, результаты, статистика.

The player from Germany deposited 20 Euros into their casino account on Friday, but the amount has not been credited to their gaming account. The player later confirmed that the issue was resolved.

The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.

The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues.

The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and click had claimed the winnings were not bonus-related.

The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam.

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Основная аудитория сайта – из СНГ, в Западной Европе как и других регионах БК известна слабо.

The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance.